During our residents' stay with us, this is their home and we are their family. We want to make them feel wanted and important. We believe that our full range of thoughtful hospitality services truly does help our residents feel right at home.
a foundation of trust
Positive relationships are the result of open and continued communication and are the foundation of the trust you have with your care provider team. We value your willingness to share your suggestions and concerns in order to enhance the quality of life for the resident. We encourage you to discuss your concerns and suggestions with any member of our care provider team. Additionally, in order to further enhance our care and services, periodic satisfaction surveys are conducted.
For our residents who need help in getting around, we can provide wheelchairs, walkers and canes for their use during their stay. Should the resident need an ambulatory aid, please ask our staff. Residents are also welcome to bring their own aids from home.
mail & newspapers
Staying in touch with family, friends and current events is critical to everyone's well-being. With that in mind, all of our residents' mail is delivered unopened on a daily basis (except on Sundays and holidays) directly to the residents' rooms. Additionally, daily newspapers are delivered to residents upon request. These newspapers must be purchased from the publishers and residents are billed directly by the publisher. For those residents who do not need to have the daily news delivered to their room, we have one available for them in our common area.
In order to make every resident feel more comfortable, we encourage them to bring furnishings from their home to help personalize their room. Please check with our director of customer relations or our administrator before bringing in any large items. All furnishings must meet state safety standards.
Each resident may have a physician of his/her choice.
For our residents' ultimate health and convenience, we have contracted with local providers for the following services:
- Physical, occupational and speech therapy
- X-ray and laboratory services
Each of these services may be hired upon the request of the resident, resident's family and/or physician.