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Virginia Anderson

I have had experiences at other nursing homes, but Crestview Manor is the only one that has had an immediate sympathetic, caring attitude. The therapy team motivates me...

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FAQs

Beginning the search for a nursing or rehabilitative care community can be a very emotional and difficult process. Along with your search certainly come many questions and concerns. Being a care provider for over 30 years, HCF has experts in all disciplines of care that are prepared to answer your questions. The care community you choose will have a profound impact on your loved one's quality of life and sense of dignity. Whether you are making a decision during a crisis or planning ahead, be sure to keep the resident involved in the decision making as much as possible. When you compare care communities, some factors are more important than others. While we try to be the best care community, remember that no nursing community will be perfect for everyone.

What to consider when selecting an HCF care community.

  1. What is an HCF care community?
  2. When should an HCF care community be considered?
  3. How will we know which HCF care community to choose?
  4. Does admission into an HCF care community require a physician's order?
  5. What are the ways in which an individual can be admitted to an HCF care community?

Financial considerations

  1. How are services in HCF care communities paid for?

What you should expect when a loved one is placed in an HCF care community?

  1. Is a physician available in an emergency?
  2. Are personal physicians allowed?
  3. How are residents and families involved in care plans?
  4. Are other medical services available (i.e., dentists, podiatrists, optometrists, etc.)?
  5. Is a licensed nurse always available?
  6. Does a dietitian plan menus for residents on special diets?
  7. Are barbers and beauticians available?
  8. Who are the providers of primary services?
  9. What kind of room will the resident have and what will their roommate be like?
  10. What items should be brought to the care community?
  11. Can I bring food from home for my loved one during their stay in the care community?
  12. How often can I visit my loved one in the care community?
  13. Do I do the laundry for my loved one?
  14. Is my loved one allowed to bring their favorite pet?
  15. Do I bring my loved one's medicine with them?
  16. Do you provide transportation to outside follow-up appointments?
  17. What type of activities are provided and are we invited to participate?
  18. Can I take my loved one out for the day, and how long can they be gone?
  19. How often are meals served, can I eat with my loved one, and are snacks available?

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What to consider when selecting an HCF care community.

  1. What is an HCF care community?
    An HCF care community is a residential center that provides 24-hour, skilled, medical, personal and social services to individuals requiring continual care, as well as short-term stays for rehabilitative services.
  2. When should an HCF care community be considered?
    Consideration should be given to placing a loved one in a care community when they can no longer live independently, or if intensive short-term rehabilitative care is required. If the individual requires continual assistance with most activities of daily living, such as getting out of bed, eating, bathing, dressing and using the bathroom, it may be time to talk with his or her physician about an HCF care community.
  3. How will we know which HCF care community to choose?
    There are many decisions to consider when selecting a care community. We suggest you utilize our free Care Community Checklist in our Resource section.
  4. Does admission into an HCF care community require a physician's order?
    Yes. Families usually work with their physician to decide the right time to admit a loved one to a care community.
  5. What are the ways in which an individual can be admitted to an HCF care community?
    1. From the Hospital: A discharge planner or social worker is the usual liaison between the hospital, the care community, and the family. The discharge planner or social worker will provide care community selections to the family that are appropriate for the type of care that is needed. However, the family is encouraged to tour the facilities and become acquainted with the services available.
    2. From Home: Through word of mouth, Yellow Pages, Internet searches, etc., you will be able to locate the various care communities in your area. Contact the care communities, or stop by for a tour and to identify if the care community meets your needs.
    3. From Another Care or Assisted Living Community: When an individual is transferred from another facility because of changing care needs, dissatisfaction, or location concerns, inform the administrator of your plans to transfer the individual.

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Financial considerations

  1. How are services in HCF care communities paid for?
    There are several options available which are dependent on each situation.
    1. Private Pay: An individual pays for the services out of his or her own resources.
    2. Medicare: Medicare covers the cost of a care community stay only under certain circumstances. The criteria are as follows:
    1. The individual requires skilled care.
    2. The care is provided only after a three (or more) day hospital stay for treatment of the same illness or condition that was treated in the hospital.
    3. The care community is a Medicare-approved skilled nursing facility with a registered nurse on duty 24-hours a day.
    4. The patient is assigned to a bed that is Medicare-certified for reimbursement.
    5. Only a care community can provide the skilled care required.
    6. Even if these criteria are met, Medicare only covers the costs of care for up to 20 days. An additional 80 days may be provided on a co-payment basis. For additional information on Medicare, visit Medicare.gov.
    7. Certified by physician if skilled care required.
    3. Medicaid:
    1. Medicaid regulations allow care to be provided for those who do not have the means.
    4. Veterans Administration: If the individual is a veteran of the U.S. armed forces, it will be to your advantage to investigate services available through the Veterans Administration.
    5. Long-term Care Insurance: Long-term care insurance is becoming more common. Each individual policy varies and should be discussed with your financial advisor for coverage benefits.

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What you should expect when a loved one is placed in an HCF care community?

  1. Is a physician available in an emergency?
    Yes.
  2. Are personal physicians allowed?
    Yes.
  3. How are residents and families involved in care plans?
    Care plans begin with a comprehensive assessment of the resident, including level of function and social, mental and medical condition. The plan should focus on maximizing independence and functioning at the highest level possible. The care plan is revised every quarter or whenever the resident's condition changes. Families are invited and encouraged to participate in the quarterly care plan sessions.
  4. Are other medical services available (i.e., dentists, podiatrists, optometrists, etc.)?
    Yes.
  5. Is a licensed nurse always available?
    Yes, licensed nurses are on staff in our HCF care communities 24 hours a day.
  6. Does a dietitian plan menus for residents on special diets?
    Yes.
  7. Are barbers and beauticians available?
    Yes.
  8. Who are the providers of primary services?
    All of our staff are professionally trained and licensed where required. The primary caregivers consist of:
    1. Professional Nurses: provide and ensure the adequacy and appropriateness of the medical services provided to the residents.
    2. Activities Professional: a trained professional who is designated to assess residents' individual needs and create programs that provide recreation, entertainmentand therapy for residents.
    3. Social Service Staff: consists of social workers who assist residents in coping with the psychological aspects of aging.
    4. Food Service Supervisor: oversees the care community's daily meal program.
    5. Environmental Services: oversee the environment, housekeeping, laundry, and maintain a clean and safe care community for the resident, families and staff.
    6. Administrative Services: oversee the daily operational functions.
  9. What kind of room will the resident have and what will their roommate be like?
    Private-single room
    Semiprivate-double room
    (Every effort is made to match compatible personalities and interests in our semiprivate rooms.)
  10. What items should be brought to the care community?
    Upon admission, a Hospitality Guide is provided to each resident and family to help them identify items that will be needed during their stay.
  11. Can I bring food from home for my loved one during their stay in the care community?
    Yes. Before you bring your loved one's favorite food into the care community, check with the nursing staff because many residents must follow special diets for health reasons.
  12. How often can I visit my loved one in the care community?
    Our care communities are open 24 hours a day, 7 days a week, and you are always encouraged to visit.
  13. Do I do the laundry for my loved one?
    Laundry services are provided for the residents.
  14. Is my loved one allowed to bring their favorite pet?
    Each HCF care community has individualized guidelines for pets.
  15. Do I bring my loved one's medicine with them?
    No.
  16. Do you provide transportation to outside follow-up appointments?
    Arrangements can be made for outside appointments.
  17. What type of activities are provided and are we invited to participate?
    HCF care communities offer two types of activities: therapeutic and entertainment. Therapeutic programs are programs that are designed to meet the social and medical needs of each resident and can be provided in a group or individualized setting. Entertainment activities are provided for socialization and entertainment purposes.
  18. Can I take my loved one out for the day, and how long can they be gone?
    Yes, if medically appropriate and approved by the attending physician. Please contact the appropriate HCF care community personnel to determine how long loved ones can be out of the center.
  19. How often are meals served, can I eat with my loved one, and are snacks available?
    Meals are served based upon the dietary needs of the resident. Snacks are available.

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